Strategic Sourcing Consulting Services

Advising clients in the procurement of IT outsourcing and business process outsourcing services

Whether it is IT outsourcing or business process outsourcing, the decision is increasingly complex with the introduction of automation and cloud-driven solutions. Traditional strategic sourcing processes are being disrupted by technologies that are designed to replace human support models. As such, the drivers for sourcing have shifted from simply weighing cost savings to seeking best-of-breed strategic sourcing solutions, value-based services, flexible pricing, and increased customer satisfaction. As a result, it is easy to make the wrong sourcing decision. Our strategic sourcing consulting services address this need by providing support across the entire sourcing lifecycle from strategy, provider selection, implementation, and governance.

STRATEGIC SOURCING STRATEGY CONSULTING

We understand what is needed to improve operations through strategic partnerships and diversified sourcing solutions.

Our breadth and depth of experience navigating the complex environment of managed services transactions helps our clients to optimize IT operations and business processes. Through designing and structuring the right mix of technology, services partnerships, and governance, our clients are able to go beyond cost cutting to achieve their strategic business objectives.

Our strategic sourcing consultants and procurement advisors define sourcing strategies that establish a business case for change, identify sourcing opportunities, and evaluate partner capabilities that will support future requirements. We take a holistic view of the service provider landscape based on our deep understanding of global sourcing solutions, industry needs, provider capabilities, procurement strategy, and emerging technology trends. Our recommendations balance both long term strategic goals and short-term tactical priorities grounded in an understanding of our clients’ vision, key business drivers, and constraints. We then prioritize the client’s requirements to develop a roadmap with recommendations, milestones, and timelines for implementation.

STRATEGIC SOURCING TRANSACTION CONSULTING

STRATEGIC SOURCING IMPLEMENTATION

Successful outsourcing relationships involve change management that enables providers to meet their requirements while allowing midcourse corrections when needed. However, many relationships never fully meet expectations. Too often, the service implementation process is undisciplined, and miscommunication is the rule. There are poorly defined roles, KPIs, and expectations.

TRANSITION PLANNING AND EXECUTION

Our sourcing implementation consulting services help clients navigate the complexities of provider relationships. Our strategy roadmap details the steps necessary to realize a flourishing environment capable of managing critical priorities. One of our first areas of focus is on human capital and internal organizational culture. Our sourcing consultants assist clients with integrating a team of internal retained resources with both new and existing service providers.

PROGRAM IMPLEMENTATION AND OVERSIGHT

Our transition planning and execution oversight services mitigate any disruption to the business. In order to realize long term goals, we develop a roadmap to achieve high quality governance and oversight. This approach reinforces the responsibilities of each party and ensures that the requirements of the contract are being met.

STRATEGIC SOURCING GOVERNANCE

Organizations face challenges while executing their sourcing contracts. As a result, over 80% of all organizations today fail to successfully manage such mechanisms, and as a result, fall short in achieving their goals and objectives. Effective governance requires a proactive, process-based approach that measures progress and performance.

BUSINESS VALUE REALIZATION

Our governance approach comprises a robust program management process to foster alignment and track progress. Our governance consulting includes formal management of scope change and impact, tracking of contractual commitments and deliverables, and risk management. Our comprehensive solution ensures sourcing strategies are executed as planned in full alignment with the business objectives.

STRATEGIC SOURCING CASE STUDY

In this strategic sourcing case study, we advised a large power generation, transmission, and distribution company modernize its IT systems, enabling the integration of smart systems such as smart grid, distribution management systems, demand response systems, smart metering, and smart home technology. Our strategic sourcing consulting services brought best-in-class capabilities to create a reliable infrastructure satisfying compliance requirements. These technologies not only optimized costs, they provided added value to customers through improved responsiveness and competitive prices.

Strategic Sourcing Consulting Services

STRATEGIC SOURCING STRATEGY CONSULTING

STRATEGIC SOURCING TRANSACTION CONSULTING

Our Clients